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Speed Creates Customer Confidence The Velocity of Customer Service
Create Confidence Recently I had the privilege of working with Busey Bank and heard their CEO, Van Dukeman, share a concept he referred to as the Velocity of Business, which had to do with how quickly...
View ArticleGuest Blog: Navigating the Weeds
This week on our Friends on Friday guest blog post, my colleague Steve Curtin talks about what to do when we feel overwhelmed with customers who demand immediate attention. He shares some great tips to...
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